Understanding your Bill

FEDERAL UNIVERSAL SERVICE CHARGE:

A charge Eastern Slope collects to go toward the Federal Universal Service Fund, which helps keep phone rates affordable for all Americans. It is applied to each access line that receives exchange service.

SUBSCRIBER LINE CHARGE:

A charge that helps Eastern Slope recoup the cost of providing service in rural areas. It is applied to each access line that receives exchange service.

CO TELECOM RELAY SERVICES:

Surcharge that helps fund communication solutions for hearing-and speech-impaired individuals.

E911 CHARGES:

Charges to help local governments pay for emergency services such as fire and rescue.

RESIDENTIAL ACCESS CHARGE:

A charge that covers the fixed monthly telephone service rate.

LATE PENALTY:

Payments made after the 21st of each month will receive a late penalty.

LONG DISTANCE:

A charge for Eastern Slope Long Distance telephone calls.

PRORATION:

A charge accounting for the period of service between service installation and the start of the first full month of service. This charge, along with connection or maintenance fees, means a customer’s first bill is often greater than the typical monthly bill. Services changed (added or removed) during the billing cycle will also incur prorations on the next month’s bill.