LIFELINE

LOW INCOME ASSISTANCE PROGRAM

PHONE

INTERNET

If eligible, Lifeline subscribers receive a credit of $5.25 per month on their local home phone service. Customers who subscribe to internet services of 25/3 Mbps or greater, can receive a credit toward their internet service of $9.25 per month, instead of the $5.25. If customer does not subscribe to a package with a speed of 25/3 Mbps or greater, they are eligible to receive the $5.25 per month discount. Should the customer’s location not be capable of receiving a speed of 25/3 Mbps, the $9.25 per month credit can be applied to any package subscribed to by the eligible customer. For information regarding speed capabilities at your location, please call 888-999-3778.

Each household is only allowed one credit.

Lifeline Low Income Assistance is a government benefit program that provides monthly discounts on ONE telephone (wireline or wireless) or ONE broadband service (mobile or fixed) for low-income consumers. Lifeline is a non-transferable benefit and is available to eligible low-income consumers in every state, territory, commonwealth and on Tribal lands. You must be eligible to enroll, and you must re-certify your eligibility with the service provider every year. Federal rules prohibit eligible consumers from receiving more than one Lifeline service per household.

Through the assistance program, administered by the Federal government, eligible individuals who are currently receiving benefits via one of the following programs, may also be eligible for a discount on their Basic Telephone Service or Fixed Broadband Service (see restrictions above on Fixed Broadband Service discount). Eastern Slope does not provide any type of special telephony service plan for Lifeline subscribers. Toll calls are additional, your voice Lifeline program does not include any free minutes of use for toll. Please contact the business office for long distance rates. Toll blocking is available at no charge for low income customers that qualify.

Individuals may qualify for this discount by being a participant in one of the following programs:

  • Federal Public Housing or Section 8 Assistance

  • Medicaid

  • Supplemental Security Income (SSI)

  • Supplemental Nutrition Assistance Program/Food Stamps (SNAP)

  • Veterans Pension & Survivors Pension Benefits (New Program)

  • Tribal Programs

Participation in a Federal program alone, such as Social Security, does not constitute eligibility for these discount charges. The legislature expanded Lifeline eligibility to include all residents who have a monthly household gross income at or below 135 percent of the federal poverty level. Lifeline is a government assistance program and service is non-transferable. Only eligible customers may enroll and the program is limited to ONE discount per household.

Port Freezes:

If you decide to apply the Lifeline discount to your home phone service, you need to stay with your company for at least two months.

If you decide to apply the Lifeline discount to your fixed home internet service (see restrictions above on Fixed Broadband Service discount) you must remain with the company that provides your service for at least 12 months. After that, you are free to switch your discount to a different company. If you move to a different state or an area where Eastern Slope does not offer service, let us know and we can guide you through the process of changing companies.

Apply Online: Please go to Do I Qualify? This will walk you through a few questions and confirm if you qualify for the discount. If you qualify, please print verification and contact the Business office with your Application ID.

Apply by mail:  Please click here for the Lifeline Application –  (English version)  (Spanish version)  to print and complete the Lifeline Application Form and Household Worksheet. Mail both forms fully filled out along with copies of your eligibility documentation to:

Lifeline Support Center

P.O. Box 7081

London, KY 40742

 

Eligibility Documentation: We recommend you include documents that prove you participate in a federal assistance program with your application. Your eligibility document should contain:

    • Your name
    • The name of the Lifeline-qualifying program, such as SNAP;
    • The government or Tribal program administrator or the managed care organization (MCO) that issued the document; and
    • The date the document was issued or when the program assistance expires. This date must be within the past 12 months of your lifeline application date.

If you received an recertification letter from USAC please follow the directions on that letter. The subscriber must then respond to the letter by completing their recertification one of three ways:

  • 1. Phone: Call a toll-free number and complete the prompts from an automated voice response system.

  • 2. Online: Complete an online form using the USAC-maintained recertification website.

  • 3. Mail: Complete, sign, and return a hard-copy recertification form via U.S. Mail.

You may also receive a robo-call as a reminder to complete your recertification.

If you have questions or need to contact the Eastern Slope Business Office, please call 888-999-3778. Visit www.lifelinesupport.org for more details about getting connected to the program.